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How can we help?
We have segmented the questions that our customer support team receives most frequently into six main blocks. In each one of them you will find information regarding the use of our services and instructions for when you are experiencing problems, such a lost card or forgotten password.
How can I sign up?
Applying for a Finanpay account is simple and can be done remotely. To start the application process, click on “Open Account”
Where can I find my IBAN?
You can find your account details by taking the following steps: Finanpay Web Client office → Sign in to your Finanpay account using a One-time Password → Go to the Accounts tab on the left side of your screen → Click on the Account that you need the information for → Click on the Funding Instructions tab and expand the details.
What is SEPA?
Single Euro Payments Area is a payment integration initiative of European countries, which simplifies the execution of transfers in euro, both in terms of speed and costefficiency
